Our Current Job Openings

Current Opening

Job Title: Front Desk Clerk

Job Id: 001

Job Location: Concord, California, USA

Key Skills: Customer Service, cash and credit card handling, reception or front desk experience

Experience: 0 - 1 Years

Department: Front Office

Salary: $16.00/Hourly

Job Description:

    We are looking for a full-time Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Front Desk Agent's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

    Responsibilities

    • Perform all check-in and check-out tasks
    • Manage online and phone reservations
    • Inform customers about payment methods and verify their credit card data
    • Register guests collecting necessary information (like contact details and exact dates of their stay)
    • Welcome guests upon their arrival and assign rooms
    • Provide information about our hotel, available rooms, rates, and amenities
    • Respond to clients’ complaints in a timely and professional manner
    • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
    • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
    • Upsell additional facilities and services, when appropriate
    • Maintain updated records of bookings and payments

     

Desired Profile:

    Knowledge, Skills and Abillities

    • Work experience in hospitality as a Front Desk Agent, Receptionist, or similar role
    • Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS, Skytouch
    • Understanding the operations of travel planning websites such as Booking and TripAdvisor is helpful
    • Customer service attitude
    • Excellent communication and organizational skills
    • A degree in hotel management is a plus

Benefits of working with Premier Inns Concord:

    We offer the following benefits to Front Desk Agents:

    • Potential for monthly bonus
    • Paid Vacation 
    • Paid Sick leave
    • Paid Holiday hours

Please provide us your contact details and your inquiry below and we will get in touch with you to help you arrange Interviews and Feedback.

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I agree to Premier Inns Concord's Terms & Conditions and would like to be contacted by the hotel in consideration for this job opening.

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